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Workshop Wrench

Owner · profit theory

Live

Run the shop from KPIs you can explain

Thin-margin independents die on invisible waste: unapproved work, idle bays, unbilled labour, late AR. Dashboards only help when formulas are honest and tied to board reality.

Primary persona: Owner / GM

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The problem

What breaks without this process

Vanity charts that do not map to ARO, efficiency, or cash train owners to ignore the product.

Why it matters

Rationale — profit, risk, and shop floor truth

  1. 01

    Profit ≈ car count × ARO × margin − waste — software should surface each lever.

  2. 02

    Attention lists convert dashboard anxiety into next actions on real ROs.

  3. 03

    Documented formulas in domain package prevent “trust me” metrics.

  4. 04

    Deferred $ makes declined work a managed pipeline.

Proof from the live demo

Real UI — not a pitch mockup

Captured from the seeded multi-tenant demo. Open the same surface with demo credentials.

live demo capture
Workshop Wrench owner dashboard with KPI widgets and attention list
Owner dashboard — live KPIs, deferred work $, and jobs that need attention
live demo capture
Owner reports pack
Reports — operational packs with honest series sources
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Stage sequence

Step-by-step use case

Each stage lists the action, the business why, and the intended outcome. This is how we implement and test the product — not marketing fiction.

  1. 01

    Open owner home

    Action

    Dashboard loads open jobs, AR, ARO framing, deferred opportunity, attention items.

    Why this stage

    Morning management starts with exceptions, not raw tables.

    Surface: DashboardOutcome: Exception view
  2. 02

    Drill into blockers

    Action

    Jump from attention item to board/RO (auth waits, parts waits, aging WIP).

    Why this stage

    Metrics without navigation are theatre.

    Surface: BoardOutcome: Action taken
  3. 03

    Coach labour & ARO

    Action

    Use efficiency/productivity framing and declined-line patterns in advisor huddles.

    Why this stage

    Behaviour change needs shared numbers staff can understand.

    Surface: Reports / KPIsOutcome: Coaching loop
  4. 04

    Protect cash

    Action

    Review AR and issued-unpaid invoices; push collection workflows.

    Why this stage

    Revenue is not cash until collected.

    Surface: InvoicesOutcome: Cash discipline

Related search intent

  • auto repair shop KPIs ARO car count
  • workshop utilisation dashboard
  • shop owner reporting software

Related product pages

Run this flow in Workshop Wrench

Start a trial or open the seeded multi-tenant demo — same processes, real data.