Job board & tech board
Kanban from NEW to READY. Advisors dispatch; techs get My Day and timer. Status transitions enforced by shared domain rules.
Product
Features built around shop profit levers
Every capability maps to car count, ARO, margin, throughput, cash, retention, or labor leverage — the theory that makes software worth paying for on thin margins. Prefer step sequences? See Processes.
LiveLive+PartialStubDry-runPlannedRoadmapLabels match shipping truth — integrations never use Connected for stubs.
See it running
Dashboard and job board from the live demo
These are captures from the multi-tenant demo garage — the same surfaces you open with owner@demo.garage.
live demo capture
live demo capture
live demo capture
live demo capture
Catalogue
Full capability map
Production surfaces shipping in the demo, plus clearly marked stubs and roadmap items.
Live
Live
Estimates & line approvals
Build estimates fast. Approve, decline, or defer per line. Deferred work becomes recoverable revenue — not forgotten sticky notes.
Live
Digital vehicle inspection
Findings with severity feed the estimate. Convert to lines or defer. Media path for photos expands — core DVI → estimate → portal loop is the differentiator in progress vs US media polish.
Partial
Customer portal + text-to-pay path
Tokenised approval links so customers authorise work without a shop login (portal Live). SMS/email deep links via adapters (mock SMS · Twilio when keyed). Text-to-pay / portal pay expanding — Stripe shop Checkout Stub without keys, live when configured; not fake live pay.
Live
Inventory, POs & reserve
SKU catalogue, low stock, purchase orders, goods receive, and reserve-on-approve so bays are not parking lots for missing parts.
Live
Invoices, GST & AR
Tax invoices from the repair order, payment recording, partial pay, and document hooks — AU/NZ-first tax model.
Live
Bookings & capacity
Appointments, check-in to RO, public booking path, and reminder automation so Thursdays do not overbook silently.
Live+
Comms timeline
Event catalog for booking, approval, invoice, and service reminders. SMTP to Mailhog in dev; SMS is Stub (sms_mock) until Twilio keys — never marketed as Connected.
Live
Labour & time
Start/stop timers on jobs. Efficiency and productivity formulas ready for owner coaching conversations.
Roadmap
Process Studio path
Staff-editable SOPs and checklist gates bound to service types — Growth+ entitlement; authoring UI is roadmap (not live in demo).
Live
Public online booking
Tenant slug book URL (app /book/[slug]) customers can open or iframe. Live form + API; capacity polish continues.
Stub
Integrations
OpenAPI Live · Xero/MYOB Dry-run (gated live path) · Stripe shop Stub without keys · SMS mock/Twilio · AU Repco/Burson Planned · QBO/PartsTech US later — never Connected theatre.
Live
Multi-user RBAC
Owner, GM, advisor, tech, parts, accountant, reception — server-side roles, least privilege by default.
Live
Installable PWA
Chromium-installable shop app for the floor; offline queue path for field capture and same-WiFi sync.
Live
Audit & tenancy
Every business row carries tenantId. Sensitive mutations write audit events. Isolation proven in e2e.
Live
Memberships
Prepaid visit plans: sell and redeem against work. Not a marketing-automation or loyalty suite.
Partial
Fleet accounts
B2B PO thresholds and account flags on customers. Not a full fleet customer portal.
Partial
Warranty claims
Claim entity tracking on the repair order. No insurer or OEM API — never Connected.
The shop day
One operational process. Six moments that protect cash.
Every transition is designed to create an audit trail, a customer moment, and a metric — not just a status badge.
Book or walk in
Public booking or front desk intake with customer + vehicle first-class. Why: car count dies when first contact never becomes a system object.
Check in & board
Booking becomes a repair order; board shows stage, tech, and blockers. Why: WIP you cannot see is WIP you cannot manage.
Inspect with evidence
DVI findings with severity convert to estimate lines or deferred work. Why: verbal upsells without structure kill trust and ARO recovery.
Authorise work
Line-level approve / decline / defer via portal tokens. Why: silent scope expansion creates write-offs and disputes.
Parts & labour
Reserve stock, raise POs, clock labour on the RO. Why: authorised work without parts is fake progress; unbilled labour is pure waste.
Invoice & collect
GST invoice from approved lines, payments, AR visibility. Why: revenue is not cash until collected — money path stays on the RO.
Processes
How each major process runs in Wrench
Workshop OS thinking: one job aggregate, immutable transitions, customer moments, and metrics at every step.
intake
Front desk intake
Create customer, vehicle, and open RO in one path. Search by name, phone, rego, or RO number. Advisor-first navigation with role-aware shell.
- One-step customer + vehicle + RO
- Global search (Ctrl+K in app)
- Booking → check-in creates RO
Job board — every open RO by stage, not a spreadsheet graveyard
floor
Shop floor control
Kanban stages match how shops talk: inspection, awaiting auth, waiting parts, in progress, ready. Techs switch into My Day without the full advisor UI.
- Domain-enforced status transitions
- Account switcher for owner / tech / advisor demo
- Labour start/stop on the job
My Day — tech focus without the full advisor UI
money
Money path
Approved estimate lines become GST invoices. Partial payments update AR. Reserved stock can consume on invoice. Owners see outstanding cash on the dashboard.
- AU GST helpers in domain package
- No silent unauthorised charge expansion
- Invoice documents + payment records
Invoices — GST tax invoices and AR from approved work
intel
Owner intelligence
Live KPI widgets plus charted trends for revenue, board mix, tech efficiency, and deferred work opportunity — so Thursday capacity problems are visible before cash is late.
- Open jobs · AR · ARO · deferred $
- Recharts analytics surfaces
- Attention list from live board state
Reports — operational packs with honest series sources
Deep dive
Estimates that become paid invoices
The money path is not a separate app. Approved lines flow to production and billing so the office is not re-keying work.
- State machine prevents nonsense transitions
- Invoice generation from the repair order
- Tax-aware totals with document path
- Payment adapters (record pay live · Stripe stub)
Live
Public booking
Online book URL every shop can share or embed
Customers open https://wrench-app.atelierhoney.com.au/book/[slug] — or you iframe the same page on your website. Live public form for the demo shop today; capacity scoring continues to expand.
- Direct link for Google Business / social bios
- Iframe embed snippet for WordPress & custom sites
- Check-in creates the RO on the same board as walk-ins
Embed preview · replace slug
<iframe
src="https://wrench-app.atelierhoney.com.au/book/your-shop-slug"
title="Book an appointment"
style="width:100%;min-height:720px;border:0;border-radius:12px;"
loading="lazy"
referrerpolicy="no-referrer-when-downgrade"
></iframe>Live+Live + mock hybrid
Modular KPIs without Connected theatre
Owner summary tiles and the attention list are live. Chart series carry live · mock · hybrid source labels so trend surfaces never pretend warehouse maturity we lack.
KPI summary widgets and the attention list are live against tenant data in the demo. Modular layout + Recharts surfaces ship today; many chart series still fill residual gaps with mock or hybrid data and label the source. Integrations and stubs are never marketed as Connected.
- Role templates. Owner command centre, tech bay view, advisor front desk, and finance-focused layouts — start from a template, then rearrange.
- Widget catalog. Open jobs, ARO, deferred $, AR, board mix, tech efficiency, deferred-by-area, and attention lists from a shared domain catalog.
- Resize & reorder. Drag-and-drop canvas with size hints so the Monday meeting surface matches how your shop actually runs.
Owner dashboard — live KPIs, deferred work $, and jobs that need attention
RoadmapGrowth+
Process Studio for real SOPs
Most shop systems force you into their methodology. Process Studio is the Growth+ path for staff-versioned checklists on brake jobs, diagnostics, and service menus — authoring UI is roadmap, not a live demo surface today.
Listed on Growth plans as Process Studio (basic). The authoring UI is roadmap — we do not claim a live Process Studio product surface in the demo today.
- JSON process definitions with checklist gates
- Bind templates to service categories (brakes, diagnostics, menus)
- Version history and who completed each step
- Training path without paper binders