ARO · retention
PartialTurn “not today” findings into next-visit revenue
Every declined line is either lost forever or a scheduled conversation. Workshop Wrench keeps deferred work attached to the vehicle and customer — so advisors recover ARO instead of hunting sticky notes.
Primary persona: Advisor / owner
The problem
What breaks without this process
Techs find real safety/wear issues; customers decline; shops never systematically follow up.
Why it matters
Rationale — profit, risk, and shop floor truth
- 01
Deferred $ is visible opportunity, not forgotten risk.
- 02
Vehicle history makes the next visit faster and more persuasive.
- 03
Owners can prioritise high-severity open deferrals.
- 04
Campaign automation remains Partial — capture is the first win.
Proof from the live demo
Real UI — not a pitch mockup
Captured from the seeded multi-tenant demo. Open the same surface with demo credentials.
Stage sequence
Step-by-step use case
Each stage lists the action, the business why, and the intended outcome. This is how we implement and test the product — not marketing fiction.
- 01
Find and recommend
Action
DVI finding with severity → estimate line recommended.
Why this stage
Evidence beats opinion when customers decide.
Surface: RO / DVIOutcome: Priced recommendation - 02
Decline or defer
Action
Customer declines via portal or advisor marks deferred.
Why this stage
Explicit defer preserves the opportunity object.
Surface: Portal / ROOutcome: Deferred record - 03
Surface opportunity
Action
Deferred list / dashboard attention for follow-up.
Why this stage
WIP for sales, not only WIP for bays.
Surface: Deferred / dashboardOutcome: Visible queue - 04
Recover on next visit
Action
At next booking/check-in, re-present deferred lines.
Why this stage
History on the vehicle shortens the re-sell conversation.
Surface: Booking / ROOutcome: Recovered ARO or honest no
Related search intent
- deferred work auto repair
- declined estimate follow up
- ARO recovery workshop