Capacity · CX · car count
LiveOnline booking that becomes a real job — not a contact form
Missed calls and voicemail are silent car-count killers. A public book URL (and optional iframe) captures intent when the shop is under a car — then check-in converts the appointment into board WIP.
Primary persona: Customer + service advisor
The problem
What breaks without this process
Many “booking” tools only email the shop. Capacity is still managed in someone’s head, and check-in re-types everything.
Why it matters
Rationale — profit, risk, and shop floor truth
- 01
Every booked slot that becomes a real Booking object can trigger reminders and diary visibility.
- 02
Check-in → RO is the handoff from calendar to shop floor; without it, Thursday overbooks stay invisible.
- 03
Website embed keeps brand experience on the shop site while the system of record stays operational.
- 04
Public path is PLG-friendly: prospects can book the demo shop before they ever talk sales.
Proof from the live demo
Real UI — not a pitch mockup
Captured from the seeded multi-tenant demo. Open the same surface with demo credentials.
Stage sequence
Step-by-step use case
Each stage lists the action, the business why, and the intended outcome. This is how we implement and test the product — not marketing fiction.
- 01
Share or embed book URL
Action
Publish tenant slug URL (app /book/[slug]) or iframe on WordPress/Squarespace/custom site.
Why this stage
Customers book without calling during peak bay hours — protects car count.
Surface: Public bookOutcome: Booking channel live - 02
Customer submits appointment
Action
Select service intent, slot preference, contact, and rego; API creates Booking.
Why this stage
Real domain object — not a mailto form that dies in spam.
Surface: /book/{slug}Outcome: Booking REQUESTED/CONFIRMED - 03
Advisor manages diary
Action
Review day list, confirm or adjust, send reminder events via comms adapters.
Why this stage
Capacity decisions stay with the shop; software makes WIP and no-shows visible.
Surface: BookingsOutcome: Day plan trusted - 04
Check-in creates RO
Action
On arrival, check-in links vehicle and opens repair order on the board.
Why this stage
Calendar time converts to productive WIP without re-keying customer/vehicle.
Surface: Bookings → BoardOutcome: RO on board
Related search intent
- auto shop online booking widget
- workshop booking software
- public booking embed garage