Workshop manager · floor control
LiveDispatch from a board that matches how shops talk
WIP only improves when stages mean the same thing to advisors, techs, and owners. Domain-enforced transitions stop “just move it to ready” shortcuts that hide missing parts or unapproved work.
Primary persona: Workshop manager / advisor
The problem
What breaks without this process
Spreadsheets and free-text statuses let jobs leapfrog authorisation and parts readiness — cash and rework both suffer.
Why it matters
Rationale — profit, risk, and shop floor truth
- 01
Columns for inspection, awaiting auth, waiting parts, in progress, ready mirror shop language — training time drops.
- 02
Illegal transitions are blocked by shared domain rules used by API and UI.
- 03
Blockers (auth, parts) stay visible so managers coach throughput instead of hunting tickets.
- 04
Owner attention widgets feed from the same board state — one source of operational truth.
Proof from the live demo
Real UI — not a pitch mockup
Captured from the seeded multi-tenant demo. Open the same surface with demo credentials.
Stage sequence
Step-by-step use case
Each stage lists the action, the business why, and the intended outcome. This is how we implement and test the product — not marketing fiction.
- 01
See open WIP
Action
Open Job Board; every non-terminal RO appears in stage columns.
Why this stage
Managers cannot balance bays from a list buried in email.
Surface: BoardOutcome: WIP map - 02
Assign & prioritise
Action
Open RO, assign tech intent, note customer promise time and concern.
Why this stage
Clear ownership reduces idle techs and “whose job is this?” dead time.
Surface: RO detailOutcome: Owned work - 03
Advance legal stages
Action
Move NEW → INSPECTION → ESTIMATE → AWAITING_AUTH / PARTS → IN_PROGRESS → READY…
Why this stage
State machine protects profit rules (e.g. produce after auth/parts readiness).
Surface: Board / ROOutcome: Honest stage - 04
Resolve blockers
Action
Park on AWAITING_AUTH or AWAITING_PARTS until portal decision or stock arrives.
Why this stage
False “in progress” destroys utilisation metrics and customer ETAs.
Surface: Board columnsOutcome: Unblocked flow
Related search intent
- workshop job board
- repair order kanban
- bay dispatch software